Frequently asked questions


Where are bookings being taken?  To make a booking you can book online here: via our website or app (if the premises has one). For larger parties please contact the premises directly. 

I haven’t received my booking confirmation. If you have not received your booking confirmation as of yet, please do contact the Stonehouse location you have booked for to confirm your booking.

Are walk ins allowed? We always try and accommodate walk-ins, however, to ensure you get a table at your preferred time we advise booking online.

Are you doing takeaway? We offer several different takeaway and delivery options. You can purchase through our apps or online here: A number of our sites partner with Just Eat, Deliveroo and Uber Eats to offer a to-your-door delivery service.

Are you accepting cash or is it card only? We advise our guests, wherever possible, to pay by card or contactless methods. We accept contactless card payments up to £100, Apple Pay and Google Pay.

Contacting us

Can I speak to guest care by phone regarding my feedback?

Yes, you can contact us 0121 498 7098 9am - 5pm Monday to Friday (excluding Bank Holidays)

We do advise using the contact form online to help us get you the best response and for outside the hours outlined above. You can access that here

I would like to give feedback after visiting one of your pubs or restaurants

If you have a complaint, enquiry or compliment for a Stonehouse restaurant you've visited, please click here.


I have a question about a Stonehouse restaurant, who do I contact?

Please look through our FAQs which will hopefully answer your question. If not, please contact our Guest Care team by completing our enquiry form.


I would like to contact a Stonehouse restaurant directly.

Our pubs don't have their own email addresses, so if you'd like to talk to the manager, please call them directly. You can find your Stonehouse here:

Are you on Social Media

Yes, you can find us on facebook, twitter as well as Instagram too.

Dining with us

How do we book a table?

To make a booking you can book online here: via our website or app (if the premises has one). For larger parties please contact the premises directly.

My deposit was not deducted from my bill.

Please do contact the Stonehouse you visited to assist you further. Alternatively, you can contact our Guest Care Team via our enquiry form.

What are your opening/serving times?

Because service can vary between restaurants, please find your local Stonehouse and select the carvery you wish to visit. From there you can click the link in the menu where the service times are provided.Please use this link  to find your local Stonehouse opening times

What time does Stonehouse stop serving breakfast?

Please check with your local Stonehouse restaurant, however most stop serving breakfast by 11.30am.

Where can I get nutritional information on your menus?

You can find nutritional information for our menus on our carvery pages underneath the menus.

Is there allergen/special dietary information available for guests?

Our allergens menu can be found here: Please see our current menu and talk to a team member about any specific dietary requests during your visit. Our chefs will do their best to accommodate you.

Does Stonehouse do takeaway?

Yes, please visit our homepage and select 'Takeaway'.

Where can I find menu prices?

Please visit the webpage for the Stonehouse you want to visit and view the menu to see all of the prices. Please note that the menu prices will not be visible from our main website as prices can vary from site to site.

Can adults pay less for a child’s portion?

Our children’s menu is suitable for children aged 10 years and under. We understand that some adult guests may prefer a slightly smaller portion, however our carvery allows you to control the overall portion size by selecting as little or as much as you like to accompany your meal.

Can I share my carvery with my child?

While we do allow children under the age of three to share a plate with an accompanying adult as we recognise that many parents are against the idea of food waste, for older children under 10, our children’s menu is available. For babies, 2 years and under, our 'Baby Bowl' is avalable for 99p.

Why are there different prices for Sundays and Bank Holidays?

The standard price for our carvery is our Sunday price. To encourage guests to visit us during the “off peak” midweek period, we discount the Sunday price. At certain times, we may also discount the lower midweek price even further to incentivise visits, for example with specific offers via our App and flash sales offering a percentage off when we launch a new menu.

Why do the vegetable options change throughout the year?

Our vegetable selection varies throughout the year taking into account seasonality, availability and guest preferences. Whilst particular favourites such as cauliflower and carrots are available all year round, we do try to vary a range of other popular vegetables that we know our guests like, by making a change on a monthly basis. This can mean that a vegetable is not available for a short time and then comes back at a later date.

How far in advance, or how soon, can I make a booking for?

For same-day bookings, you can reserve your table online before 10.30am for lunch and by 4pm for dinner. You can also book up to three months in advance of the date you want to dine. Just pop onto our "Book a table" . Just search and book for any of our pubs, then await your confirmation email. Easy. If you're planning a big gettogether or a special occasion, you might want to call the pub you have in mind. You'll find the phone number on the home and find us pages of your nearest Stonehouse website.

Do you offer a children’s menu?

Young guests are welcome and have their own special menu which you can find here: Furthermore, highchairs are available on request, and our team members will store away prams or pushchairs for ease.

Standard meat portions?

All of our carvers are trained to ensure a consistent serving portion is delivered to our guests

Do you offer a gluten free menu?

Our allergens menu can be found here: Please see our current menu and talk to a team member about any specific dietary requests during your visit. Our chefs will do their best to accommodate you.

Is your chicken free range?

 Although our chickens are not free-range, we're pleased to confirm that they are Red Tractor Farm Assured.

Is the Meat Halal Certified?

When we source our meat, our decisions are based on strict animal welfare, food safety and quality standards. We use a variety of suppliers, mostly in the UK and Ireland, but some from abroad. All of our suppliers, regardless of location, operate to strict EU animal welfare standards, which require that all animals are stunned before slaughter to ensure they are killed humanely. This is the industry standard used by all the major retailers and restaurants in the UK. None of the meals on our menus are prepared or cooked to a Halal standard.

Where do you source your meat?

Through a carefully maintained relationship between our suppliers and processors, our butchers can guarantee that the Beef we source meets the highest standard of quality and is traceable from field to fork. Only cattle from assured farms produced to a quality standard mark are used for Stonehouse with the highest standards of beef farming practices and animal welfare maintained.

What do I need when visiting to be served alcohol?

Should a guest look under the age of 21, then identification will then be asked for, of which only the following will be accepted:

✔ International passport 

✔ UK or European Union photo-card driving licence (full or provisional)

✔ Proof of age card with 'PASS' accredited hologram

Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.

By law it is an offence to sell alcohol to a person aged under 18. Anyone under the age of 16 years must be accompanied by an adult. As a retailer of alcohol, we are mindful of our duty of care to our customers, staff and the wider community. It is therefore Mitchells & Butlers' Company policy not to allow under 18s to consume alcohol on our premises under any circumstances.

How much is a carvery at Stonehouse?

Please check with your local Stonehouse restaurant. You can also check our Daily Deals page or download our Stonehouse Money Savers App to automatically find out about the latest news and offers.

Who owns Stonehouse Restaurants?

Stonehouse is owned by Mitchells & Butlers. You can learn more about M&B here:

How many Stonehouse Pizza & Carvery restaurants are there?

There are over 90 Stonehouse restaurants across the UK. You can find your nearest one here.

Our offers and news

How do I sign up for Stonehouse promotions?

We're delighted that you'd like to keep in touch. Simply find your favourite Stonehouse create and account to have access to all our latest news and offers.

What do I do if I haven’t received a voucher?

Please ensure you have registered for an account on our website or on our app. Please note that not all guests will receive the same offer at the same time.

What do I do if I haven’t received my Birthday Voucher?

When you registered for an account did you enter your date of birth? If not, find a recent Stonehouse email and click on the "email preferences" link to update your details. Please allow up to 2 weeks from sign up to your Birthday to receive your voucher.

How do I unsubscribe from the Stonehouse newsletter?

To stop receiving our news and offers via email, just click on the "unsubscribe" link, which can be found at the very bottom of every email we send to you.

When can I use the set menu?

For set menu offers, as long as you are seated and order between the applicable hours of the offer then you are entitled to the discount. Please note that you are not able to use promotional vouchers and the set menu in conjunction with each other.

Can I use my promotional voucher at any Stonehouse?

Yes, you can use your voucher in any Stonehouse of your choice. Please do check the terms and conditions for your voucher as some exclusions may apply.


What am I able to do with your digital services?

We offer the ability to book a table, use our order at table service, have a takeaway and explore our loyalty programs and more!

Where can I get your app? 

Our app is available to download for free on both the Apple App store and the Google Play store. 

My reward has disappeared from the app. 

If your reward has disappeared try force closing the app on your phone and re-open if that didn’t work, it may have expired. If this is not the case, please contact our Guest Care Team by completing our enquiry form

My reward stamp has not been added following a visit. 

If your stamp has not yet been added, please wait 24 hours following the visit. If it still doesn't appear, please contact our Guest Care Team by completing our enquiry form

I am experiencing issues with resetting the password for my app. 

Initially, make sure you are following the process on your smartphone rather than on a laptop or other device. If you still experience difficulties please contact our Guest Care Team by completing our enquiry form

What options are available for me to access my account?

In addition to being able to sign in via our app it is also possible to sign in via a web browser such as Safari or Chrome on a mobile, laptop, tablet or desktop device.

Guest Wi-Fi

Do you offer free Wi-Fi in your venues?

Yes, we offer free Wi-Fi in all our venues just look for ‘Guest Wi-Fi’ this is provided by Sky.

How do I access Sky Wi-Fi?

Once you have located ‘Guest Wi-Fi’ just click on it and follow the on-screen prompts to connect. You’ll need to register to use Sky Wi-Fi, you can also opt in to receive marketing from us so we can tell you about all our cool deals and promotions!

I was previously registered with O2 Wi-Fi, do I need to create a new account with Sky or will my existing account work?

Yes, you will need to register again, we will not transfer any accounts previously registered over to Sky Wi-Fi.

Once I register for the first time, do I need to register again?

No, the good news is, you only need to register once and then assuming you use the same device you’ll be able to access Wi-Fi quickly next time. If you change device you will need to sign back in.

Why do I need to register my details?

Legally we need to ask people to register some information about themselves before using the service (to comply GDPR). This information may be made available to authorities as required, but we won't share your details with any third-party companies.

What are the terms and conditions of use?

The terms and conditions for using our free Wi-Fi internet service can be found on the landing page when you connect to the Sky Wi-Fi.


Where can I buy a Stonehouse gift card?

Stonehouse gift cards are available to purchase online here.  If you order online, you can choose either a digital gift card received by email or you can send a physical gift card, delivered by post inside of a greetings card with your own personalised message.

You can also buy physical gift cards from any of our pubs. Just pop into your nearest Stonehouse and speak to a team member.

Where can I spend Stonehouse gift cards?

Stonehouse pubs gift cards (whether physical or email) are valid at any Stonehouse in the UK as well as any other Mitchell’s & Butlers venue. You can search all available venues here.

In what amounts are your gift cards available?

You can credit our gift cards with any denomination of £5, up to the total value of £250 each.

For how long are they valid?

Our gift cards are valid for 24 months from the later of the date a value was last loaded onto the card and the date that any value was last redeemed.

Who can I send an email e-gift to?

Email e-gifts can be sent to anyone with a valid UK email address.

I live overseas, can I purchase a gift card?

Our gift cards can only be purchased by our guests who have a valid UK billing address.

When I order an email e-gift for a friend, how will I know it has been sent?

After you've made payment you should receive an email detailing your order and confirming the delivery of your e-gift.

What if the e-gift, sent by email, is not received?

Get in touch with our team with your details and they'll respond to your query as soon as possible.

How do I spend an e-gift card received by email?

Just show the email (either on your smartphone or as a print-out) or text message, which will contain a unique gift code, to your server, who will then redeem it for you.

Do I have to spend all the money on my gift card in one go?

Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.

Where can I find out what the remaining balance is on my gift card?

To check the balance on your gift card, please click here and follow the simple instructions.

Can I order large quantities of Stonehouse gift cards?

Certainly. The easiest way is via this website

Alternatively, you can contact the corporate gift card team on [email protected]

What are the gift card terms and conditions?

1. The gift card may not be exchanged for cash.

2. The gift card is not a cheque guarantee, credit, debit or charge card.

3. No change will be given but the balance can be used for future purchases.

4. We will not be held liable for lost or stolen cards - protect this as you would cash.

5. To check the balance of your gift card, please visit and follow the simple instructions.

6. A gift card is valid for 24 months from the later of the date that any value was last loaded onto the gift card, or the date that any value on the gift card was last redeemed.

7. The gift card is valid at any Mitchell’s & Butlers venue in the UK.  You can search all available venues at The gift card cannot be used (i) to make any online purchase (ii) at any moto or other Mitchell’s & Butlers franchise or (iii) at any site not managed by Mitchells & Butlers: please check with your server that the gift card can be used at the particular site before ordering.

8. Gift cards can be purchased with a minimum value of £5, up to a maximum of £250.

9. SMS and email gift cards should be treated as cash. If deleted, they will not be resent.

10. SMS and email gift cards will be free to receive.

11. Digital gift cards are valid either presented on a smart phone or printed out.

24. Gift cards can be used multiple times until all of the remaining balance is spent. You can check the balance of your gift card at

I have an issue with my gift card, but I can't find the answer here.

Please get in touch with our Guest Care Team via our enquiry form.

Working with us

Are there any jobs available at your restaurants?

It's great to hear that you're thinking of joining the team. See our jobs page for more info and links to our current vacancies

We are a supplier who are interested in working with you. Who should I contact?

Due to the volume of requests we receive we are unable to deal with unsolicited supplier calls and emails. If you are interested in becoming a Stonehouse supplier please send your details in writing to - Procurement Department, Mitchells & Butlers, 27 Fleet Street, Birmingham, B3 1JP


Do you offer charitable donations?

Each of our pubs makes its own decisions regarding charity and raffle prizes. Just contact the manager of your nearest Stonehouse to discuss it with them directly.

I have been barred from a Stonehouse

It is important to us that our pubs provide a safe, social and welcoming environment for all our guests. From time to time our pub teams may have to make a decision to bar an individual guest for the safety of our other guests and staff. These decisions are made at the manager's discretion, at a local level and we support their right as responsible license holders to make such decisions. Consequently, all decisions are final and cannot be appealed centrally via our retail support centre.

What is your Breastfeeding policy?

We welcome all breast feeding mothers into our businesses.

Are there parking restrictions at your restaurants?

Some of our restaurants do operate a parking system which will be indicated by signage in the car park, however if unsure please check with restaurant on arrival.

I have received a parking fine after dining at one of your restaurants. What do I do next?

If you have received a car parking fine, please contact the car parking company directly using the information on the fine that you have received. Alternatively, get in touch with our Guest Care Team via our enquiry form.

Does your car park have an electric power point?

Please contact the pub/restaurant directly prior to your visit.

Are Stonehouse pubs/restaurants dog friendly?

We allow guide dogs and assistant dogs into our businesses. Many of our pubs/restaurants allow dogs in their garden areas, but please check with the business before you visit to avoid disappointment.

Do you allow E-Cigarettes in your restaurants?

For the comfort of all our guests we do not allow the use of electronic cigarettes within our premises.

Can't find what you're looking for?

If you have an enquiry for a specific restaurant then please click here, or if you have a more general question about Stonehouse then click here.